Short version: if the tool didn't work for you, tell us and we'll sort it out.
If the pass doesn’t work as described, contact us within 14 days of purchase and we will refund it in full. Once you have successfully redacted documents with the pass, we may decline a refund — though in practice, if something went wrong, tell us what happened.
Cancel at any time from your account page. Your access continues until the end of the period you have already paid for, and you are not charged again. We do not pro-rate partial months — you keep the access you paid for rather than receiving part of it back. If you were charged for a month you did not intend to renew, email us and we will refund it.
If the service fails to process your document, produces an unusable file, or is unavailable when you needed it, we will refund you. Please include roughly when it happened so we can find the request — we cannot look at your document, because we do not keep it.
Email jmcelvanna@gmail.com from the address associated with your account. We aim to respond within 2 business days; approved refunds are returned by Stripe to your original payment method, typically within 5–10 business days.
Nothing in this policy limits or replaces any rights you have under applicable consumer law — those rights apply in addition to everything above.
If you are a consumer in the UK or EU, you normally have 14 days to cancel a distance purchase. Because this service supplies digital content immediately, that right can end once supply has begun with your consent. In practice we do not stand on the distinction: if the tool did not do what you needed, tell us within 14 days and we will refund you.