Short version: if the tool didn't work for you, tell us and we'll sort it out.
If the pass doesn’t work as described, contact us within [7 days] of purchase and we will refund it in full. Once you have successfully redacted documents with the pass, we may decline a refund — though in practice, if something went wrong, tell us what happened.
Cancel at any time from your account page. Your access continues until the end of the period you have already paid for, and you are not charged again. We do not automatically pro-rate a partial month [confirm whether you want to offer this].
If the service fails to process your document, produces an unusable file, or is unavailable when you needed it, we will refund you. Please include roughly when it happened so we can find the request — we cannot look at your document, because we do not keep it.
Email jmcelvanna@gmail.com from the address associated with your account. We aim to respond within [2 business days]; approved refunds are returned by Stripe to your original payment method, typically within 5–10 business days.
Nothing in this policy limits any rights you have under applicable consumer law. [Have counsel confirm the wording for your jurisdiction.]